Hair By Kortni

Client Policies • Cancellations & Rescheduling: A minimum of 24 hours’ notice is required for any cancellation or reschedule. Appointments canceled or rescheduled with less than 24 hours’ notice will be charged 20% of the scheduled service total. Fees are based on the full service price — not discounted or model rates. • Color Appointment Deposits: All color services require a non-refundable deposit at the time of booking. • If the appointment is canceled, the deposit will not be refunded. • If the appointment is rescheduled, the deposit will be applied to the new appointment. Deposits and any related fees are calculated from the full service price. • Health & Safety: Please do not come to your appointment if you are sick. For the safety of myself and other clients, you may reschedule without penalty. • Late Policy: If you are 15 minutes late to your appointment, you will need to reschedule and pay the cancellation/no-show fee, unless prior communication has been made. If late arrival is communicated ahead of time, your service may need to be adjusted to fit the remaining time. ⸻ By booking an appointment, you agree to these terms and policies. Thank you for respecting my time and helping me provide the best experience possible for all of my clients.